The recall: It involves Sun Joe cordless walk-behind battery lawn mowers with model numbers 24V-X2-17LM and 24V-X2-17LM-CT. “Sun Joe” is printed on the side of the mowers and on the mulching bag. The recalled 48-volt mowers have a 17-inch cutting deck. For more information on finding the model and serial number, read our description above or see the CPSC recall notice.
The risk: The blade or the bolt securing the blade can detach unexpectedly, causing a laceration hazard.
Incidents/injuries: None reported.
How many: About 26,300 models sold in the US and 350 sold in Canada.
Where and when sold: The mowers were sold at online at Amazon, Home Depot, SnowJoe.com, and Walmart, and in hardware, electronics, and department stores nationwide from June 2020 through July 2022. Prices ranged between $190 and $230 for model 24V-X2-17LM- CT sold without batteries, and between $180 and $350 for model 24V-X2-17LM bundled with batteries and chargers.
The remedy: Stop using the mower and follow the downloadable, step-by-step illustrated customer repair instructions to fix the problem yourself. Or contact Snow Joe if you would like assistance in finding a repair center that can provide this service at no cost to you.
Contact info: Contact Snow Joe at 800-641-2917 or by email at [email protected]
Report a hazardous product: Call the CPSC hotline at 800-638-2772 or go to SaferProducts.gov.
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